Terms of use

UpCharge festival pass

UpCharge Festival Pass - Terms and Conditions

  1. One Rental at a Time: The UpCharge Festival Pass allows the holder to rent one power bank at a time. Multiple simultaneous rentals are not permitted.

  2. Availability During Peak Usage: The availability of power banks may be limited during times of peak usage. UpCharge cannot guarantee immediate availability at all times, particularly during peak periods at the festival.

  3. Customer Support: If you require assistance at any point, please contact UpCharge support or visit the UpCharge tent at the festival. Our team is always ready to help you with any issues or queries.

  4. Non-Return Fee: In the event that a rented power bank is not returned by the end of the festival, a non-return fee of €60 will be charged to the user.

  5. No Sharing: The UpCharge Festival Pass is strictly personal. Sharing the pass with others is not allowed under any circumstances. Breach of this condition may result in immediate termination of the pass, without a refund.

  6. Validity of the Pass: The UpCharge Festival Pass is valid only for the duration of the specific festival it was purchased for. It cannot be used for any other festivals or events outside the specified duration.

  7. Loss of Pass Code: In case of loss or forgetfulness of the pass code, please contact the UpCharge support. Do not share your pass code, as the pass is strictly personal.

  8. Damages: If the rented power bank is damaged, lost, or stolen, the user may be held responsible for its replacement.

  9. Refunds: Refunds for the UpCharge Festival Pass will not be provided after the start of the festival, except in exceptional circumstances at the discretion of UpCharge.

  10. Misuse: Misuse of the rented power bank, including but not limited to tampering with, disassembling, or using it for any purpose outside its intended use, is strictly prohibited.

  11. Privacy: UpCharge is committed to protecting your privacy. Personal data collected during the purchase of the festival pass will be processed in accordance with our privacy policy.

  12. Changes to the Terms: UpCharge reserves the right to amend these terms and conditions without prior notice.

By purchasing the UpCharge Festival Pass, you agree to abide by these terms and conditions. Failure to comply may result in termination of your pass and further charges. Enjoy the festival and keep your devices powered up with UpCharge!

Updated: 05.06.2023